Capabilities
Expertly Trained Staff
- 1,000+ telephone interviewers
- Familiar with IRB Protocols, Human Subjects Protection Training, Multi-Modal Coordination and Survey Research Procedures
- Vetted staff – successful criminal background check required
- English and Spanish language capabilities
- Established partnerships with tenured social science researchers
Advanced Technology
- Industry leading multi-modal contact management and data collection interviewing software (Voxco) integrates all communication methods
- Experience using client hosted CRM software and a wide variety of data collection/tracking systems
- Advanced inbound/outbound telephony systems designed for maximum efficiency and contact rates with extensive reporting capabilities
High-Volume Calling Capacity
- 700+ onsite stations between 5 call-center locations
- Secure work-from-home capabilities for continuity
- Daytime and evening calling hours cover all time zones
Secure Infrastructure
- Network and physical security exceed industry standards
- Data Security, Integrity and Confidentiality Policy has been scrutinized and approved by clients that adhere to HIPAA and FISMA compliance requirements to protect PII/PHI
Proven Quality Assurance
- Call monitoring and validation protocol
- Standardized scripts and FAQs
- Audio and visual monitoring
