Quality Enforcement of Data Collection
ReconMR’s Quality Assurance Team monitors and documents each interviewer’s performance on an ongoing basis. The floor supervisors in the call center coach and correct interviewers to ensure both quantitative and qualitative production requirements. In addition, a team of supervisors are remotely and randomly listening to interviewers and offer immediate correction when necessary. Clients are encouraged to schedule a remote monitoring session coordinated through ReconMR’s production supervisory staff. Clients can offer commentary and suggestions for improvement as well as hear the flow of the survey instrument themselves. Standard Verification throughout the data collection process, respondents from 10% of all completed interviews are contacted by a supervisor.
The supervisor verifies the following:
- The survey was actually completed.
- Specific data points are verified for accuracy.
- The survey experience was pleasant for the respondent and appropriate etiquette was maintained.